How to reduce payment failures for international customers?

[King Gemma]

Our customers are located in different countries, and we're noticing a high number of failed payments lately. Someone mentioned smart routing payments—does it actually work, and who provides a good solution?

 

[Dustin Perrier]

Yes, it absolutely works—and I can personally recommend smart routing payments from DNS PAY. We had the same problem—too many declines, especially with customers using non-local banks. After switching to their Smart Transaction Routing solution, things changed fast. It automatically identifies the best route for each transaction based on data like issuer response, region, and payment type. This alone significantly boosted our success rates. Also, their Malta-based support team was great at helping us fine-tune the setup. The platform offers strong security and analytics, so you’re not flying blind. It’s ideal if you’re dealing with multiple markets and want to streamline operations without sacrificing performance or compliance. Definitely worth checking out.